How to Fix 5G Not Working or not Showing up or Can't Connect

In this guide check out how to fix 5G not working or not showing up error on Android phones.

Innovations in telecommunications don't stop. After 4G, there is a 5G network and currently, as we see mobile networks around the world have started rolling it out from 2019. The network penetration is slow and steady as it's only available in major cities and towns around the world.

Widespread availability is expected by 2025. As such 5G might not be available in most parts of the world. Here we have gone through a guide on how to fix 5G not working or 5G network not showing up on your phone. This guide will work on Verizon, AT&T, T-Mobile, TracFone, US Cellular, Cricket Wireless & all the network operators around the world like Telus, Fidos, Rogers, etc.

Why is My 5G not Working:

There are various reasons why 5G might not be available on your phone or tablet. We will not be discussing the reasons because we actually don't know where the problem is right now on your handset. Instead I will show you how you can fix can't connect to 5G errors and problems.

So let's fix it and get full 5G speed!

Check Data

The first and foremost step is to determine whether the alarm about 5G is correct or not. Through your know methods/means, check out the following -

  • 5G data allocated as per your plan
  • Data consumed & Data left over

Most operators in the USA right now don't offer unlimited 5G data so it might be possible that data is consumed too quickly. So by knowing data consumed & leftover data you can easily know how much data is left over for Internet access through 5G or it might be lowered as per your plan.

5G Supported Phone?

First and foremost you should make sure that you have a 5G supported phone or not.

Toggle Airplane Mode On/OFF:

If your mobile data is giving you trouble then Airplane mode might be helpful in this case. Turn Airplane Mode ON then OFF and then wait for 30 seconds. A path can be usually different depending on your phone manufacturer and Android version but usually, all the OEM have included this widely used option from the notification panel.

Here is how to do it -

Settings > Wireless & Networks > Airplane Mode

In a lot of cases, 5G network connectivity issues will be gone.

5G Network Coverage & Availability

When 5G isn't showing up on your phone, it might mean that 5G towers are too far from your city or hometown or services aren't offered in your area. In such cases, you will have to determine whether there is 5G coverage in your area or not. You can check your provider's coverage map to know whether 5G is available in your city/area or not.

Reboot Your Phone:

Rebooting your device may solve many problems on your device. So, pressing the Power button and selecting Reboot is the first thing you should do it on your smartphone.

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Rebooting takes extra seconds when compared to Airplane mode, but both do the same work.

Enable the Right Network Mode

When 5G isn't showing up, it's possible that your phone settings aren't set for optimal coverage. For a 5G phone in order to receive 5G signals, you should make sure that 5G mode (auto) is selected. You can find these settings under -

Settings > Wireless & Networks > Mobile Network and now select your preferred options.

If you are sure that your device is 5G enabled and your carrier supports 5G, then set it as "5G/4G/3G/2G auto".

Do You Have Mobile Data Limit?

Android introduced mobile data limits a couple of years back. While this option is good, it has its own consequences. Through these settings, you can set data limits and warnings when data is about to reach limits.

You can find these settings under Settings > Mobile data/Data Usage. Here you will have to untick the "Limit mobile data usage" box.

Re-Insert SIM Card

5G is nothing but your mobile data and for the Internet through mobile issues may be fixed easily by re-inserting the SIM card. While removing and re-inserting the SIM, please make sure that you have turned OFF your device completely.

Around 70% of the problems are easily fixed by the above-mentioned three methods. For you, if it's still not fixed then you can try out more troubleshooting steps mentioned below.

Edit APN Settings

Ok you have tried all the steps mentioned above regarding no 5G coverage in my area. It's time to act smart and try out a few more solutions.

Perhaps you are not seeing the 5G signal might be due to the wrong APN settings. Access Point Names (APNs) are the communication bridge through which mobile network providers connect your phone to the mobile internet. It includes settings of gateway and IP address.

Follow these steps to enter APN Settings manually -

  • Go to Settings.
  • Now tap on Network & Internet or Mobile Network.
  • Now tap on Advanced > Access Point Name.

We have already gone through a few guides on how to modify APN Setting on Verizon, Sprint, TracFone APN, and other networks.

It's always recommended to follow your network provider instructions on 5G APN settings.

Reset Your Phone's Network Settings

If all the above doesn't work then it's time to reset the network settings on your phone. Remember that Reset Network Settings is different from Resetting Phone which will actually reset your device completely.

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Contact your Cell Carrier:

An additional human interference might help you to resolve the issue of 5G not working. If you have tried everything mentioned above and still there is no solution for you then please call your network provider customer care and I am sure one representative will help you.

Here is the customer care number of 4 major carriers in the USA -

  1. AT&T: 611 from AT&T Mobile or 800-331-0500
  2. US Cellular: 611 from registered mobile or 1888-944-9400
  3. Sprint: 888-211-4727
  4. T-Mobile: 611 from registered mobile number or 1877-746-0909
  5. Verizon Wireless: 800-922-0204


Reset Your Phone:

If all the above-mentioned thing doesn't work, you can easily reset your phone and try to check out if the problem is fixed or not. This option should be considered as a last resort as it will delete your phone data. So it's recommended to backup and then reset your phone. A hard reset is not necessary and so a soft reset will do the job for you.

Check your Device for Hardware Problems:

If you are reading this line then I am sad that you might have to check your phone's hardware for damaged internal parts as disappearing or inconsistent 5G connection may be due to fault of hardware. If it's under warranty then take it to a nearby authorized service center or repair shop.

Perhaps it can take days and sometimes weeks to fix this issue relating to the 5G network not showing up.

Phone Not Showing 5G Icon:

If you are wondering why is my phone not showing 5G icon on your mobile phone, then it means that you are not connected to 5G. For fixing this, you need to try out the methods mentioned above.

Verizon 5G Not Working?

Verizon Wireless unlike any other network can't do anything if there are no 5G signals in your area, i.e., if your area is not covered in the 5G coverage map. VZW is expanding its 5G coverage to most cities in States, but full coverage with full download speed will definitely take time. You can try implementing Verizon 5G APN Settings. For troubleshooting, you can try out the steps mentioned above.

Further, you can tweet to Verizon Support on Twitter @VerizonSupport available 24/7 to fix your issues.

AT&T 5G Problem:

For AT&T same steps of troubleshooting will work as mentioned above.

When did 5G come out?

5G was introduced in 2019 and by 2020 it has fair coverage for T-Mobile, Verizon & AT&T in the USA. By 2021 the services were further expanded to cover more area and MVNO also started their 5G services.

I have a 5G Phone & within 5G Area, why 5G isn't working?

If you can't connect to 5G, although you have a 5G smartphone and well within 5G area coverage, then it's recommended to enable 5G on your device from Network modes. On your Android smartphone you can go through Settings > Wireless & Networks > Mobile Network and then select 5G among the listed options.

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So that's how you can fix 5G not working or can't connect to 5G error on Android/iPhone.

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Why is My 5G Not Working or not Showing up - Cant Connect to 5G
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In this guide check out how to fix 5G not working or not showing up error on Android phones/tablets.
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This post was last modified on June 13, 2021 5:33 PM