In this guide check out how to fix WhatsApp Profile Picture Missing issues [disappearing problem], unable to see my friends WhatsApp profile Picture.
This question comes from one of our followers, Ivan, his problem relates to WhatsApp, to be precise, the WhatsApp Profile image missing on her new Samsung Galaxy phone. She came to know about this from her friends and needs a solution to fix it.
Question by Ivan Kohlim: I am an avid user of WhatsApp and I am always connected with my friends via WhatsApp. No doubt that WhatsApp has changed the way we text. I own iPhone 7 and I am currently unable to see my friends WhatsApp profile picture. For your information, he is using iPhone 5S. So my question is pretty simple – How can I see my friends profile picture on WhatsApp or will this problem stay forever on my iPhone?
Thanks Ivan for directly emailing us regarding this. Several users like you have reported these WhatsApp errors -
my whatsapp profile picture keeps disappearing
my whatsapp profile picture not showing to others
whatsapp no profile picture icon
whatsapp profile picture gone
why my WhatsApp dp is not showing to some contacts
my whatsapp dp is not visible to others
Whatsapp profile picture keeps disappearing
We have gone through the procedure on how to download WhatsApp profile picture of your friends and your question is somewhat relating to WhatsApp Profile Picture. We certainly have some basic WhatsApp troubleshooting steps and I am sure that will help you to rectify your problem.
WhatsApp Profile Picture Missing
Follow the Whatsapp picture disappeared fixing guide by steps here –
Level 1: This is one of the basic steps that you should follow and be using this step, 90 % of the WhatsApp problem are fixed. You just need to uninstall the existing version of WhatsApp on your phone and re-install a fresh copy.
Since you own an iPhone, uninstall the existing WhatsApp version, then open App Store and reinstall WhatsApp. Ensure that it’s the latest version.
Note: Before you uninstall, it's advised to take WhatsApp data backup so that you never miss a message that holds key information.
It's quite easy to uninstall the app. Just hold the WhatsApp icon for 2 seconds and you will see a cross mark on top of it to Uninstall or delete the app.
If you have this Whatsapp profile image problem on your Android phone, then you just need to follow the same process of re-installing it.
This should fix your issue. If it doesn’t follow the Level 2 guide.
Level 2: Some problems might be related to your phone but not with WhatsApp. So for that problem, the only solution is to Factory Reset your phone. This will solve your problem.
Here is how to factory reset your phone on Android -
- On your phone go to Settings.
- Then go to Backup and Reset. Sometimes it's found under Additional Settings in some other models.
- Now select the 'Factory Data Reset' option.
- Your device will warn you to backup your data. I am sure you have taken it as shown in the precautions above. If no backup is needed, then you can directly proceed.
- Now click on "Reset Phone" to fully reset your phone.
- It will again ask for confirmation. You can safely proceed.
Now Ivan, follow those steps and do let us know which level resolved your issue. Make use of the comment form mentioned below.
So that was the guide on why does my whatsapp profile picture keep disappearing - the root cause of the problem and actual solution step by step.
Can't See WhatsApp Profile Picture Information:
If you are not able to see someone's DP(profile photo), last seen time, about, call history, or status it might be because the user has opted for Privacy Settings set to "Nobody". In this case, you can't do anything.
So that was the guide on how to fix WhatsApp Profile picture missing. If you still have the same problem do let us know via our Facebook Group and don't forget to like our Facebook page for Whatsapp.